SHIPPING POLICY

Last Updated: August 24, 2026

Thank you for shopping with Maya Nutrition. We are committed to getting your order to you as quickly, safely, and reliably as possible.

This Shipping Policy explains our order processing, shipping, delivery, tracking, and related procedures for purchases made through TryMayaNutrition.com.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully completed.

Business days are Monday through Friday, excluding federal holidays.

Orders placed on weekends or holidays will generally begin processing on the next business day.

During periods of high order volume, product launches, promotions, holidays, or unexpected fulfillment delays, processing times may be longer.

Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when available.

2. Estimated Delivery Times

Estimated delivery times begin after your order has been processed and transferred to the shipping carrier.

Typical U.S. delivery times are approximately:

• Standard Shipping: 3–7 business days

• Expedited Shipping: Based on the shipping option selected at checkout, when available

Delivery estimates are not guaranteed unless explicitly stated otherwise.

Actual delivery times may vary depending on your location, carrier operations, weather, holidays, transportation delays, or other circumstances outside Maya Nutrition's reasonable control.

3. Shipping Rates

Shipping charges, if applicable, will be calculated and displayed during checkout before you complete your purchase.

From time to time, Maya Nutrition may offer free shipping promotions, minimum-purchase free shipping, or other shipping offers.

Promotional shipping offers may be subject to separate terms, minimum purchase amounts, geographic restrictions, or expiration dates.

4. Order Tracking

Once your order ships, you will generally receive an email containing your tracking information.

Please allow time for the carrier's tracking system to update after you receive your shipping confirmation.

Tracking information may initially show limited activity until the package is scanned by the carrier.

5. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

• Name

• Street address

• Apartment or suite number

• City

• State

• ZIP code

Maya Nutrition is not responsible for delivery problems caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an error in your shipping address, contact us as soon as possible.

We will make reasonable efforts to update the address before fulfillment, but we cannot guarantee that changes can be made after an order has entered processing or shipped.

6. Address Changes After Shipment

Once an order has been transferred to the shipping carrier, Maya Nutrition may not be able to modify the delivery address.

Customers may need to contact the carrier directly regarding available delivery-management options.

Additional carrier fees may apply to address corrections or rerouting requests.

7. Delayed Shipments

Occasionally, shipments may be delayed due to circumstances outside our control, including:

• Severe weather

• Carrier disruptions

• Holidays

• High shipping volumes

• Transportation interruptions

• Natural disasters

• Customs delays

• Incorrect delivery information

• Other unexpected events

A delay in delivery does not necessarily mean that the package is lost.

If your shipment appears significantly delayed, please contact us and we will assist you in reviewing the tracking information and, where appropriate, contacting the shipping carrier.

8. Lost Packages

If tracking indicates that your package has not been delivered and appears to be lost in transit, please contact Maya Nutrition customer support.

We may work with the shipping carrier to investigate the shipment.

Depending on the circumstances and the outcome of the investigation, we may provide a replacement, refund, or other appropriate resolution.

Claims involving lost packages may be subject to carrier investigation requirements and timelines.

9. Packages Marked Delivered

If your tracking information shows that your package was delivered but you cannot locate it, please:

• Check around your property and delivery area

• Check your mailbox or parcel locker

• Ask household members

• Check with neighbors

• Contact your building management or front desk, if applicable

• Contact the shipping carrier

Carriers may occasionally mark a package as delivered shortly before the package physically arrives.

If you are still unable to locate your package after completing these steps, please contact us.

Maya Nutrition will review the circumstances and may assist with a carrier investigation.

10. Stolen Packages

Once a package has been confirmed as successfully delivered to the address provided at checkout, Maya Nutrition cannot guarantee replacement or reimbursement for packages that are subsequently lost or stolen.

However, please contact us if this occurs. We will review the situation and assist where reasonably possible.

11. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

To help us resolve the issue, please provide:

• Your order number

• A description of the damage

• Photographs of the shipping package

• Photographs of the damaged product

Please retain the original packaging until your claim has been reviewed.

Depending on the circumstances, Maya Nutrition may provide a replacement, refund, store credit, or another appropriate resolution.

12. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your shipment, please contact us promptly.

Please include your order number and details regarding the affected item.

After verifying the issue, we will work to correct the order as appropriate.

13. Returned-to-Sender Packages

Packages may be returned to Maya Nutrition if:

• The shipping address was incorrect or incomplete

• The package was refused

• Delivery attempts were unsuccessful

• The package was not collected from the carrier

• The carrier determined the address was undeliverable

If a package is returned to us, we may contact you to arrange reshipment or issue an eligible refund.

Additional shipping charges may apply to reship an order when the return resulted from an incorrect address or other customer-provided information.

Original shipping fees may be non-refundable where permitted by law.

14. Refused Deliveries

Customers who refuse delivery without prior authorization may be responsible for original shipping charges, return shipping charges, or other carrier fees where permitted by law.

Any eligible refund will generally be processed after the returned package has been received and inspected.

15. Multiple Shipments

Orders containing multiple products may occasionally be shipped in separate packages.

If this happens, you may receive more than one tracking number.

You will not be charged additional shipping fees solely because Maya Nutrition chooses to fulfill an order in multiple shipments.

16. Pre-Orders and Backordered Products

Certain products may occasionally be offered for pre-order or become temporarily backordered.

Estimated shipment dates for these products will be communicated when reasonably available.

Orders containing both available and backordered products may be held until all products are available or may be shipped separately at our discretion.

17. International Shipping

International shipping availability may vary by destination.

Customers placing international orders are responsible for ensuring that the products they purchase may legally be imported into their destination country.

International orders may be subject to:

• Customs duties

• Import taxes

• Brokerage fees

• VAT

• Customs inspections

• Other government charges

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Maya Nutrition does not control customs processing times and is not responsible for delays caused by customs authorities.

18. Customs Refusals

If an international package is refused, abandoned, or returned because of unpaid customs charges, import restrictions, or customer refusal, any refund may be reduced by applicable shipping, customs, handling, or return-related charges where permitted by law.

19. Shipping Restrictions

Certain products may not be eligible for shipment to specific countries, states, territories, military addresses, P.O. boxes, or other locations.

We reserve the right to cancel an order if we are unable to legally or practically ship the product to the destination provided.

If we cancel an order for this reason after payment has been processed, the affected amount will be refunded.

20. Risk of Delivery

To the extent permitted by applicable law, responsibility for a shipment transfers in accordance with applicable carrier and shipping terms once delivery has been completed to the address provided by the customer.

Nothing in this policy limits consumer rights that cannot legally be waived.

21. Shipping During Promotions and Holidays

Shipping and processing times may be extended during:

• Major sales

• New product launches

• Holiday periods

• Black Friday and Cyber Monday

• High-volume promotional campaigns

We appreciate your patience during unusually high-volume periods.

22. Changes to This Shipping Policy

Maya Nutrition may update this Shipping Policy periodically to reflect changes to our fulfillment practices, shipping carriers, service options, or legal requirements.

The current version will be posted on this page with an updated “Last Updated” date.

23. Contact Us

If you have questions regarding shipping, tracking, delivery, or your order, please contact:

Maya Nutrition
Website: TryMayaNutrition.com
Email: support@trymayanutrition.com

Please include your order number when contacting us so we can assist you as efficiently as possible.